We are looking for a Food and Beverage Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you will need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check in with customers, and balance seating capacity. Back-of-the-house management experience is essential, as you’ll hire qualified chefs and servers, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
- Manage the staffing, training, and day-to-day activities of Heuga’s, the Song Café, and the Thunderbird. Ensure that staff is scheduled based on forecasted business. Responsible for evaluating the performance of all staff members.
- Assist the Head Chefs in monitoring the presentation of food product and reviews any areas of concern raised by guests or staff. Ensure that the Heuga’s, the Thunderbird, and Song Cafe spaces are clean and ready for guests at all times. Ensure that the quality and presentation of all food products are of the highest standards.
- Work in support of team goals and measure effectiveness through the Food & Beverage profit and service performance of the ski area. Ensuring that all goals are geared toward exceeding guest expectations.
- Weekly staff meetings with the lead staff (kitchen, FOH) to ensure that your staff is apprised of all events, changes, and positive feedback.
- Continual training and recruiting for the restaurant, Café, and Thunderbird.
- TIPS training for all necessary staff.
- Responsible for the selection, training, and development of the personnel within the department, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees; safety, addressing complaints, and resolving problems
- Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws.
- Implement and manage all compliance programs to ensure compliance with the SOPs including safety and sanitary regulation, all federal, state, and local & brand if applicable regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
- Market the Food and Beverage outlets; develop and manage the implementation of menus, promotions, displays, decorations, and presentations while following branding guidelines.
- Develop, recommend, implement, and manage the department’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. Plan and implement paperwork needed for functions and events.
- Monitor and follow up on all Food and Beverage cash overages and shortages.
- Review F&B staff’s weekly payroll and submit it in a timely manner.
- Prepare employee shift schedule according to the business forecast, payroll budget guidelines, and productivity requirements.
- Ensure all food and beverage costs are maintained to meet the budget and are closely monitored at all times.
- Ensure that F&B employees are at all times, attentive, friendly, helpful, and courteous to guests, all other employees, and managers.
- Attend weekly staff meetings for SkiCNY.
- At least 3 years of related experience in the Food and Beverage industry
- Must be proficient in Windows/Microsoft Office. POS knowledge is helpful.
- Ability to create marketing strategies and promotional menu items with Chef to increase business volumes.
- Knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogs (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
- TIPS certified is “A plus”!
- CPR and/or First Aid certification is preferred.