The Assistant Lift Supervisor supports the Lift Operations Manager in directing the daily operations of all surface and aerial lifts. This role ensures the highest standards of safety, regulatory compliance, and guest service while directly managing, training, and mentoring a team of Lift Operators.
Key Responsibilities
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- Staff Leadership: Supervise, schedule, and evaluate daily performance of lift operators and lead operators. Assist with pre-season training, daily morning safety briefings, and ongoing coaching.
- Safety & Compliance: Enforce all state (NY DoL), local, and ANSI B77.1 safety regulations. Conduct and verify daily pre-operational lift inspections, ramp safety checks, and document record logs.
- Operational Execution: Manage opening and closing procedures for all lift stations. Ensure loading and unloading areas are properly shoveled, raked, and maintained for safe guest transit.
- Cross-Department Coordination: Act as a central point of contact to coordinate lift line status, ramp conditions, and technical adjustments with Ski Patrol, Lift Maintenance, and Grooming.
- Guest Relations: Monitor lift lines for efficiency and crowd control. Professionally resolve guest inquiries, disputes, or complaints at lift stations.
- Incident Management: Respond to lift stops, mechanical interruptions, or guest incidents. Assist with documentation, post-incident investigations, and emergency procedures if necessary.
Qualifications & Requirements
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- Minimum of 2 seasons of experience in ski lift operations, outdoor recreation, or a supervisory role.
- Strong leadership abilities with excellent communication and conflict-resolution skills.
- Ability to work comfortably in severe, variable winter weather conditions for extended periods.
- Physical capability to stand for long durations and perform heavy manual labor (e.g., snow shoveling, lifting up to 50 lbs).
- Flexible schedule required, including weekends, holidays, and evening shifts during peak operational periods.
Compensation & Benefits
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- Pay Range: $20.00 – $27.00 per hour (dependent on experience and resort scale).
- Free employee season ski pass and discounts on resort retail, food, and lodging.